What We Collect and Why We Collect It
When you open an account with us, we collect the information needed to run it — your registered name, contact details, and the device you use to access the lobby. Payment activity through Touch 'n Go eWallet, Boost, GrabPay, DuitNow, or FPX is logged at the
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transaction level: amount, timestamp, and status. We do not store full e-wallet credentials on our servers. If you contact our support team, that conversation is recorded and kept for service continuity. We also collect standard browser and device data — operating system, screen size, session duration
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— to keep the mobile experience consistent across your phone, tablet, or desktop. Location signals may be detected to verify eligibility under local law; access is available only where local law permits. Players in Johor Bahru and elsewhere in Malaysia interact with the same account database,
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and all data is encrypted in transit using SSL. We do not collect payment card numbers directly — wallet-based deposits handle that on the payment provider's side. Retention periods vary by data type: account records are kept while your account remains active; transaction logs follow the
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period required under applicable financial regulations.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.